The Railways has announced plans to introduce AI-based cleanliness checks on five trains, including two Vande Bharat Express trains. A two-hour target has been set to address passenger complaints.
In a new initiative to improve cleanliness and amenities for railway passengers, the Northeast Frontier Railway (NFR) has introduced technology-based onboard services on five superfast trains.
his system will use artificial intelligence (AI) to assess cleanliness levels. A two-hour target has been set to respond quickly to passenger complaints.
How will AI and digital systems improve cleanliness?
The new system aims to increase accountability among cleaning staff and continuously monitor coach cleanliness. Measures such as geo-tagging, employee tracking, and digital monitoring are being implemented. AI-based assessment will evaluate the quality of cleaning, allowing for identification of deficiencies and improvements.
Apart from this, emphasis will be laid on cleaning of coaches and AC windows, maintenance of toilets, disposal of garbage and ensuring timely distribution and collection of bedsheets and other bed linen.
In which 5 trains has the new system started?
This railway initiative includes five trains, including two Vande Bharat Express trains. The names of these trains are as follows.
- Kamakhya–SMVT Bengaluru Express
- Guwahati–Kolkata Garib Rath Express
- Dibrugarh–Mumbai LTT Express
- New Jalpaiguri–Patna Vande Bharat Express
- New Jalpaiguri–Guwahati Vande Bharat Express
According to the railway, these services began on the Guwahati–Kolkata Garib Rath on October 10 and on the Dibrugarh–Mumbai LTT Express on October 11. The new system was implemented on the other three trains from October 14.
What is the purpose of railways?
This initiative by the Northeast Frontier Railway aims to provide passengers with cleaner and more convenient travel. Digital monitoring, AI-based evaluation, and prompt response to complaints are expected to improve onboard services. However, this system has currently been implemented on five selected trains.
Action on passenger complaints within two hours
Passengers often face issues related to water shortages, sanitation, or other basic amenities during their journeys. The new system has assigned relevant teams to prioritize these complaints.
The Railways has set a two-hour target for resolving complaints. If a problem isn't resolved within the stipulated time, there will be a system to escalate the matter to the relevant senior officials. Passenger feedback and star ratings will help assess the quality of services.
