Apple has refused to comply with the Indian government’s directive to compulsorily preload the Sanchar Saathi app on all smartphones sold in India. The company has stated that such a mandate goes against its global security practices and the fundamental design of iOS. Apple will formally communicate its objections to the central government.

The government recently issued an order requiring all smartphone manufacturers to:
• Preload the Sanchar Saathi app within 90 days
• Ensure that users cannot disable or remove the app

The government claims this requirement is a security step meant to curb cyber fraud, phone theft, and identity misuse. However, the opposition and privacy experts believe the move could open the door to surveillance.

Apple’s stance: Why the company objected
According to a Reuters report, the order was confidentially sent to companies including Apple, Samsung, and Xiaomi.

Apple’s objections include:
• No country in the world mandates such an app preload, the company says.
• Forced integration interferes with the privacy and security architecture of iOS.
• Apple does not allow government-imposed, non-removable apps on its devices.
• Mandatory preloading could undermine user trust and the iPhone’s global security standards.

iOS vs Android: Why this issue is critical
• iOS is a closed, controlled system, and Apple does not allow external apps to be embedded at the system level.
• Android is open-source, making it easier for manufacturers like Samsung, Xiaomi, and others to preload system apps when required.

While Android manufacturers are still reviewing the government’s directive, Apple has clearly stated it cannot comply with such integration.

Government’s justification
The government believes that pre-installing the Sanchar Saathi app can significantly help prevent:
• Cyber fraud
• IMEI spoofing
• Stolen phone misuse
• Fake SIM issuance

Authorities argue that the app will help users verify their mobile connections, block stolen devices, and report fraudulent activity quickly.

What is the Sanchar Saathi app?
Developed by the Department of Telecommunications (DoT), Sanchar Saathi integrates two key systems:

1. CEIR (Central Equipment Identity Register)
   • Allows blocking of stolen or lost phones
   • Prevents misuse of IMEI numbers

2. TAFCOP (Telecom Analytics for Fraud Management & Consumer Protection)
   • Shows all mobile numbers registered using your Aadhaar/ID
   • Helps users report unauthorised or fraudulent SIM cards

The government wants every phone sold in India to have this app pre-installed and non-removable — which is the reason behind the current dispute with Apple.