When a smartphone breaks down, most people rush to the nearest repair shop without much thought. However, this seemingly simple step can sometimes lead to serious privacy risks. A recent case from Kolkata has once again highlighted this concern. A woman alleged that after giving her phone for repair, her private videos were leaked online by the service center.

This shocking incident is a reminder that what happened to her could happen to anyone. Smartphones today store not just contact numbers and messages, but also sensitive personal photos, financial details, and private files. Carelessness while handing over a phone for repair can result in devastating consequences.

Why Caution is Important

A mobile phone is no longer just a communication device — it holds our digital identity. From online banking apps and Aadhaar-linked services to private chats, family photos, and personal videos, everything is stored inside. If such data lands in the wrong hands, it could lead to blackmail, harassment, or identity theft.

This is why experts strongly advise taking preventive measures before sending your phone to any repair center, whether it’s an authorized outlet or a local shop.

Use Built-in Safety Features

Modern smartphones come with dedicated security modes that protect your data during repair. These features temporarily restrict access to personal files and apps, allowing technicians to only work on the hardware or necessary software.

• Samsung & OnePlus users can activate Maintenance Mode.

• Apple iPhone users can enable the Repair State feature.

• Google Pixel smartphones come with a Repair Mode.

To find these, go to the Settings app on your phone and search for the feature name. Once enabled, your personal data is hidden from anyone trying to access it. Keep in mind, this works only if the phone is still partially functional after damage.

Other Essential Safety Steps

1. Backup and Reset:
   If your phone is still working, back up important data to cloud storage, a laptop, or an external hard drive. After saving your files, perform a factory reset to erase everything from the device before handing it over.

2. Remove SIM and Memory Card:
   Always take out your SIM card and microSD card before submitting the phone. Both contain personal data that should never be left in the hands of strangers.

3. Use Secure Folder:
   Many smartphones provide a Secure Folder or Vault feature that locks private files, images, and videos with an additional password. Make sure to move all sensitive content into this folder before repair.

4. Prefer Authorized Centers:
   Whenever possible, choose an authorized service center instead of unverified local shops. Authorized centers follow stricter policies and are more accountable in case of a data breach.