A problem often arises when withdrawing money from an ATM. While the machine doesn't dispense cash, it deducts money from your account. A debit message appears on your mobile phone, causing people to become frustrated. In this situation, Uttar Pradesh police officer Rohit Sharma shared a video on social media explaining the correct method. His video is rapidly going viral.

This video was shared on Instagram with the ID @rohitsharmacop. In the video, Rohit Sharma said there's no need to panic. According to RBI regulations, the bank must refund the money within five working days. If there's a delay, the bank will also have to pay a penalty of ₹100 per day.

What to do in such a situation?
According to the video, first write down your transaction number (Txn No.). Check the ATM ID on the receipt and save it. If the ID is not visible on the receipt, take a photo of the details displayed on the ATM screen. Note the date, time, and amount.

After this, immediately call the bank's helpline or file a complaint through the mobile app/net banking. You can also visit the branch and file a written complaint. Be sure to take the complaint reference number.

What RBI rules say:
According to RBI, if money is deducted from your account despite not receiving cash from an ATM, the bank must refund the full amount within five working days from the date of the transaction. In most cases, the amount is automatically refunded. If the money is not received after five days, the bank must pay a penalty of ₹100 per day starting on the sixth day.

RBI regulations are in the best interest of customers, so it is the bank's responsibility to ensure compliance. Rohit Sharma said that if the bank doesn't refund the money on time, a complaint can be filed by calling the RBI helpline number 14448. Complaints can also be filed through the RBI's complaint management system.

Important points:
Provide all correct information while filing the complaint. Attach the ATM location, bank name, transaction ID and screenshot. After verification, the bank checks the ATM log and CCTV footage. If the money has not been withdrawn, a refund is given. This video is proving to be very helpful for people. People are sharing it on social media and praising the police for providing correct information in simple language. Sometimes people get scared and take wrong steps. The police advised to remain calm and follow the right path.

In most cases, your money is returned within 5 days. Always take a receipt when using an ATM and keep a record of your transaction details. If you encounter any problems, take immediate action. Rohit Sharma's method can help many people. If you encounter the same problem, follow these steps. Your money will be safe and you will receive it back on time.

PC: Navarastra