Reliance Jio is preparing to introduce a new artificial intelligence-powered voice assistant that can actively participate in phone calls and perform tasks on behalf of users. The feature, called the Jio Call Agent, was announced by Reliance Jio Infocomm Chairman Akash Ambani during the company’s 49th Annual General Meeting.

The move marks a major step in bringing AI directly into India’s telecom network, making advanced digital assistance accessible without the need for separate apps.

What Is Jio Call Agent?

The Jio Call Agent is an AI-based voice assistant that can be activated during regular phone calls. Users will reportedly be able to say “Hey Jio” to bring the assistant into a conversation, provided all participants agree.

Unlike traditional AI assistants, this system is designed to work at the network level, meaning users will not need to install any additional applications.

Key Features of the AI Assistant

The upcoming Jio Call Agent is expected to offer several advanced capabilities:

• Real-time call transcription

• Identification of multiple speakers (up to 10 in conference calls)

• Automatic call summaries

• Extraction of key discussion points

• Creation of reminders from conversations

These features aim to make both personal and professional communication more efficient.

More Than Just Voice Assistance

One of the most notable aspects of the system is its ability to perform real-world tasks during calls. Users will be able to:

• Book cabs

• Order food

• Reserve restaurant tables

• Schedule meetings

All of this can be done without hanging up the call, turning conversations into actionable tasks.

Built for Scale and Indian Users

The service is expected to be rolled out to over 500 million Jio users and will support multiple Indian languages, making it accessible beyond English-speaking audiences.

No Separate App Required

Unlike most AI tools available today, Jio’s system is designed to be deeply integrated into the telecom network. This means:

• No app downloads required

• Works directly during phone calls

• Compatible with existing Jio connections

How It Stands Out

Jio’s approach positions the Call Agent as more than just a chatbot. Instead, it acts as a real-time assistant embedded into voice communication, potentially transforming how users interact over phone calls.

Key Takeaway

The upcoming Jio Call Agent could redefine mobile communication in India by merging AI with everyday phone calls. If successfully implemented, it may allow users to turn conversations into actions instantly—making telecom networks smarter, faster, and more interactive.