If a traffic rule is violated and caught by the traffic police, the driver is fined or fined.  The government periodically appeals to people to follow traffic rules. However, some people disobey the rules. Traffic police are often not deployed on the roads, so some people deliberately jump traffic signals or enter no-parking zones, violating all rules, thinking that breaking traffic rules doesn't matter. To prevent this, the government has installed CCTV cameras at various locations, through which e-challans are sent directly to violators. However, due to technical glitches or human error, e-challans are often sent to the wrong person. Some people express anger upon receiving an e-challan, but wonder who will answer them. Others become afraid and, without bothering, simply pay the fine online and get away with it. However, an e-challan received by mistake can be canceled.

File an online complaint.
If you've received an e-challan by mistake, it can be cancelled. This process is very simple. Visit the Ministry of Transport's e-challan portal and file a complaint there, following each step.

First of all go to the e-Challan portal and register the vehicle number and challan number.

On that page you will get all the information about e-challan.

If the invoice is wrong, choose the option to complain.

After this, an OTP will be sent to your registered mobile number. Enter it there.

Enter or select the reason for your complaint there.

This means that the invoice you received is incorrect.

Attach, i.e. upload, the evidence on the basis of which you say that the challan is wrong.

It should contain information like vehicle photo, Fastag record, parking photo etc.

Then click on the option of the complaint you have made and submit it.

One very important thing is that after filing your complaint, you will receive a Grievance Ticket Number. Keep this with you.

E Challan Online Steps

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What to do if you do not get a response on the e-challan portal?

What if your complaint remains unresolved after filing it on the e-challan portal? The matter can be taken to a virtual court. There, you can raise the issue using the challan number. After that, you can file an objection against the challan by providing all the necessary documents and evidence.

Keep these things in mind...
If you have received a wrong challan, do not pay the fine immediately.

If you pay the fine amount, it will be considered that the mistake was yours.

You must have evidence when filing a complaint.

Register your objection and lodge a complaint within at least ten to fifteen days of receiving the challan message.

PC: Cars24