Fans who bought tickets for the India vs South Africa fourth T20 International in Lucknow finally have some relief. After the match was abandoned without a single ball being bowled due to dense fog, the Uttar Pradesh Cricket Association (UPCA) has officially announced a full refund for offline ticket holders. Here is everything you need to know about the decision, the reason behind the cancellation, and the step-by-step refund process.

Match Abandoned Due to Heavy Fog at Ekana Stadium

The much-anticipated IND vs SA 4th T20I, scheduled at the Bharat Ratna Shri Atal Bihari Vajpayee Ekana International Cricket Stadium in Lucknow, turned into a major disappointment for thousands of fans. On Tuesday evening, thick fog engulfed the stadium soon after sunset, drastically reducing visibility.

As the night progressed, conditions worsened instead of improving. The on-field umpires conducted six separate inspections over nearly three hours, hoping for a window to start the match. However, with visibility remaining unsafe for play, officials had no option but to call off the match entirely. Players returned to the dressing rooms after warm-ups, and spectators gradually began leaving the venue.

Former India cricketer Robin Uthappa, who was part of the commentary panel, was visibly frustrated as repeated inspections yielded no positive outcome.

UPCA Responds to Fan Anger with Refund Announcement

The sudden cancellation sparked anger and disappointment among fans, many of whom had travelled long distances and purchased expensive tickets. Acknowledging the situation, UPCA issued an official statement confirming that all fans who purchased tickets through offline channels will receive a full refund.

The association clarified that tickets bought from stadium box offices or other physical counters are eligible for refunds. This decision was taken to ease fan dissatisfaction and maintain trust after the unfortunate cancellation.

Refund Dates and Timings Announced

UPCA has set a three-day window for processing refunds:

• Dates: December 20, 21, and 22, 2025

• Time: 11:00 AM to 6:00 PM

Fans must visit the designated refund location within this period to initiate the process.

Where to Go for the Refund

Offline ticket holders need to visit the Box Office at Gate No. 2 of Ekana International Cricket Stadium, Lucknow. UPCA will set up special refund counters at the venue exclusively for this purpose.

It is mandatory for the ticket holder to be physically present at the counter to claim the refund.

Documents Required for Ticket Refund

To ensure smooth processing, fans must carry the following documents:

• Original physical match ticket

• A copy of a valid government-issued photo ID

• Bank account details for refund transfer

• Properly filled refund application form (available at the counter)

UPCA officials will verify the documents before approving the refund request.

How Will the Refund Be Processed?

UPCA has clearly stated that no cash refunds will be issued at the stadium. After successful verification, the refund amount will be directly transferred to the fan’s bank account.

Fans have been advised to ensure their bank details are accurate to avoid delays. UPCA also thanked spectators for their patience and cooperation during the process.

Questions Raised Over Match Scheduling

The cancellation has once again triggered debate over BCCI’s scheduling decisions and venue selection, especially during winter. Dense fog is a common occurrence in North India during December, yet a night match was scheduled in Lucknow.

Similar concerns were raised earlier when matches were hosted in cold and weather-prone venues like Dharamshala. Indian spinner Varun Chakravarthy had previously admitted that playing in extreme cold conditions is far from ideal.

What Fans Should Remember

• Refund applies only to offline ticket buyers

• Visit Gate No. 2, Ekana Stadium

• Refund dates are strictly limited to three days

• Money will be credited directly to bank accounts

While the abandoned match left fans disappointed, UPCA’s refund decision brings some much-needed relief. For spectators who missed out on the action, following the refund guidelines carefully will ensure they get their money back without hassle.