CRPF Jawan Abuse Row: In a phone call that went viral on social media, a female bank employee abused a CRPF jawan. After the matter gained traction, the woman has now apologized. The woman had an argument with the CRPF jawan over a loan call. She has now asked the CRPF jawan to forgive her.

Mumbai: Recently, an audio clip of a female employee working at a private bank in Mumbai went viral. The woman's name was identified as Anuradha Verma. She had called a CRPF jawan to recover a loan. During the call, the woman had an altercation with the jawan. She used abusive language against him, including saying, "He's an illiterate, that's why he's in the army, and he's like you." Following the viral video on social media and widespread criticism, a new video of the woman has now surfaced. In it, the woman apologized to the CRPF jawan for her abusive and derogatory words. The viral audio clip caused widespread outrage within the armed forces. As the matter escalated, HDFC Bank stated that the woman who abused the CRPF jawan is not an employee.

अब बैंक कर्मी का ये नया वीडियो आया है। इस महिला ने अपने भद्दे एवं अपमानजनक शब्दों के लिए #CRPF जवान से माफी माँगी है।महिला द्वारा कहे गए शब्दों वाली ऑडियो क्लिप वायरल होने के बाद #CAPF जवानों में रोष व्याप्त था।मामला तूल पकड़ा तो HDFC बैंक ने कहा कि ये महिला हमारी कर्मी नहीं है। pic.twitter.com/QfBHu9O35l

— Jitender Bhardwaj (@journo_jitendra) September 19, 2025

I don't know how all this happened. Was it frustration? Was it anger? Was it family pressure? Was it work pressure? I made a mistake, knowingly or unknowingly, sir. I had no intention of hurting the feelings of the military. I can't take back what I said. Because it's already been said, yes, but I can say sorry. With folded hands, I request you to forgive me if possible. Humans make mistakes, and I did too. I am deeply ashamed of using abusive words for the military. Actually, I had no ill feelings for the military. Still, please forgive me for my mistakes. If possible, please refrain from making obscene calls, messages, or video calls. I request you with folded hands. Please forgive me as if I am your younger sister. Please tell me if you want to punish me...now I'm even on the job."

The woman is not our employee: HDFC
The video of the woman (Anuradha Verma) talking to a CRPF jawan on a phone call had gone viral. HDFC has issued a statement on this entire incident. HDFC, the country's largest private sector bank, has said that the woman who abused the CRPF jawan is not our employee. The bank's spokesperson has said in a statement that we want to clarify that the woman seen in the audio clip is not an employee of the bank. The conduct seen in the video is neither acceptable nor reflects the values ​​of HDFC Bank.

PC:NBT