Apple is facing increased regulatory scrutiny in India over technical complaints reportedly linked to the iOS 18 update. The Central Consumer Protection Authority (CCPA) has now expanded its inquiry into the matter as complaints from iPhone users continue to surface.

The development comes nearly a year after the consumer authority first sought information from Apple regarding the reported issues. The latest move indicates that the matter is now progressing beyond an initial request for clarification.

CCPA Expands Its Investigation

The CCPA had previously contacted Apple seeking detailed information about the technical problems reported by iPhone users.

The authority wanted to know when the issues began, how widespread the complaints were and what steps Apple had taken to address them.

According to officials cited in the report, complaints have continued, prompting the CCPA to initiate a more detailed investigation.

This means the regulator is now examining the consumer complaints and Apple's response more closely rather than simply collecting information from the company.

Complaints From iPhone Users Continue

Consumer concerns have also been highlighted by LocalCircles, which recently conducted a survey involving iPhone users.

According to the organization, the number of reported complaints has increased compared with the findings of its previous survey published in January 2025.

LocalCircles has said it plans to share the latest survey findings with the CCPA and other relevant authorities.

The organization has also renewed its call for a class-action lawsuit against Apple, arguing that affected consumers have yet to receive what it considers an adequate resolution.

Apple’s Software Support Practices Under Scrutiny

The issue has also brought attention to Apple's software support and warranty practices.

LocalCircles has welcomed the CCPA's decision to investigate the matter, while arguing that regulatory action would be necessary if consumer complaints are to result in enforceable remedies.

The organization has suggested that measures such as official directions or penalties could become relevant if regulatory authorities establish violations.

What Happens Next?

The CCPA's investigation could provide greater clarity on the nature of the reported iOS 18 problems, Apple's response to consumer complaints and whether any consumer-protection rules have been breached.

For iPhone users, the key question is whether the investigation ultimately results in a formal direction, corrective measures or other action against Apple.

For now, the matter remains under regulatory examination, and any findings or action will depend on the outcome of the CCPA's investigation.