Ola Cabs deducted money for cancelling a ride? Get a refund this way!
Online cab services are widely used in India to travel from one place to another, especially in cities like Delhi-NCR and Mumbai, where it has become challenging to imagine transportation without cab services. Once you book a ride through the app, the cab arrives at your location within minutes. Although the service is excellent, at times the experience is not that pleasant. Particularly, with Ola, it is often seen that users are charged cancellation charges when they cancel a trip for various reasons.
If you have also faced such issues, then there is no need to worry. We will guide you on how to get a refund from Ola. Some individuals use online cab services like Ola on a daily basis and they face such problems regularly.
Ola's cancellation refund policy
According to Ola's support page, if you feel that you have been wrongly charged a cancellation fee, you can request a refund (waived cancellation fee). Before making such a request, it is important to understand under what circumstances Ola charges cancellation charges.
Ola may deduct cancellation charges for any of the following reasons:
You cancel the trip 3 (three) minutes or later from the time the driver accepts the ride.
The driver cancels the trip after waiting for you at your pickup location for 5 minutes or more.
However, if the driver is delayed by more than 5 minutes from the estimated time of reaching your pickup spot, no cancellation fee will be charged.
The amount of the cancellation fee may vary depending on your city and the category of the selected vehicle.
If a cancellation fee is charged, it will be added to the total bill amount of your next Ola ride.
How to get a refund from Ola
If you believe a cancellation fee has been charged incorrectly, follow this process:
Click on 'Your Ride' in the Ola app menu.
Select the ride on which the cancellation fee has been charged.
Tap on the 'Support' button.
Select Choose an Issue, then select Charged Cancellation Fee Incorrectly.
Tell Ola your problem and send a request.