Consumer electronics and smartphone brand Samsung has launched a new pick-up and drop service for mobiles in India as part of its contactless services. Customers visiting Samsung service centers can opt for Drop Only Service to have their mobile device delivered at home. This feature will ensure that Samsung smartphone and tablet customers do not have to leave home security and comfort to serve their devices.
This pick-up and drop service for mobile devices has been started in 46 cities, including Delhi, Gurgaon, Mumbai, Kolkata, Chennai, Pune, Bangalore, Ahmedabad, Ghaziabad, Faridabad, Noida, Chandigarh, Ludhiana, Jalandhar, Jaipur, Udaipur, Jodhpur, Agra, Lucknow, Varanasi, Dehradun, Guwahati, Bhubaneswar, Patna, Durgapur, Ranchi, Thane, Aurangabad, Kolhapur, Nagpur, Surat, Vadodara, Bhopal, Indore, Raipur, Rajkot, Jabalpur, Coimbatore, Madurai, Kochi, Calicut, Tirupati, Hubli, Hyderabad,
Vijayawada and Visakhapatnam. This service will be provided for areas outside the non-containment zone falling within the limits of the municipal area of these cities. Here the curfew rules will be followed.
Customers can register for their Galaxy A, Galaxy M, Galaxy S, Galaxy F, Galaxy Note, and Galaxy Fold series smartphones as well as tablet service. Employees involved in the pick-up and drop of the device from customers' homes will follow all safety protocols.
Pick and drop and drop the only service that can be availed for the repair of mobile devices with an affordable convenience fee of Rs 199 and Rs 99 respectively. Consumers can pay for this service through various digital payment options.
Samsung offers a number of contactless options for its customers, enabling them to solve their problems without having to move out of their homes. Customers can get technical support through WhatsApp, remote support, live chat, call centers, or can opt for Do-It-Yourself videos on the Samsung website and YouTube.
WhatsApp Support: Customers can register for the service by sending a message to Samsung's WhatsApp support number 1800-5-Samsung (1800-5-7267864). On WhatsApp, they can get technical support, get information about the location of service centers, repair status, new offers. Also can request for demo and installation of recently purchased Samsung Products. This service is available 24x7.
Remote support: Samsung call center agents can provide assistance on a customer's Galaxy smartphone or smart TV while sitting away via the Internet. These call center agents can quickly locate the problem online to provide a solution.
Live Chat: Customers can get instant help with the help of Samsung's website www.samsung.com/in/support. Here trained agents and Artificial Intelligence (AI) based chatbots provide immediate and accurate information about any question without any delay.
Technical support through call center: Experts of the call center provide technical support only on the executive call. Customers can fix the malfunction by following this technical advice.
Video tips on Samsung's website and YouTube: Customers can watch useful product care tips and videos related to do-it-yourself self on Samsung's website and YouTube. These videos provide solutions to common problems.
Samsung Members App: 'Samsung Members' has more than ten million users. It gives users the option of live chat, requesting service, knowing the progress of the repair, receiving remote support, and receiving phone diagnostics. Customers can also connect with other Samsung fans on the 'Community' section to understand self-help and product features.