Bangalore : The Chinese handset maker OnePlus today announced the launch of its first Exclusive Service Center ("ESC”) in Bangalore. They aim to guarantee a one hour turnaround time to all customers. The first such service centre, which OnePlus is dubbing Exclusive Service Centres or ESC, has opened in Bangalore. Another 5 centres will be launched in New Delhi, Mumbai, Pune, Hyderabad and Chennai, totalling 6 OnePlus ESCs in India.
For remote locations within these cities, customers can optionally avail the complimentary pickup-drop service already offered by OnePlus. As per OnePlus, "For easy accessibility, these first-of-its-kind ESCs are strategically located at high-street retail destinations and premium malls. Each of these locations have been carefully selected to fit the profile of OnePlus users so that they can have a productive time while they are at the centre. At the centers, a user can also review the complete range of OnePlus products offline before buying the products online.
Vikas Agarwal, general manager, OnePlus India said, "We are thrilled to launch our first Exclusive Service Centre in Bangalore. With this launch, we embark on a journey of a renewed commitment to resolve customer issues within an hour.