BENGALURU: According to the report from Flipkart, if any purchaser who countenances a technological area under discussion with his or her recently purchased smartphone can anticipate an engineer to appoint their residence and address the difficulty. The agenda, introduced in March and aspire at limitation the go back requests frequently made by customers subsequent to purchase, and the corporation conveys that they have been victorious in gathering that purpose. Sachin Kotangale, head of customer operations in Flipkart conveyed that, repeatedly purchaser give back the mobile phone because of subject matter like the mobile phone getting heated up or the battery demanding out fast. In many cases, the difficulty is not with the phone, but with the way the purchaser is by means of the phone. He conveyed that, they understand the necessitate to teach the buyer regarding their smart phones.
Purchaser care centres are usually not able to figure out the difficulty based on a phone call. Therefore the visit by a technological expert. Once a purchaser places a demand for technical support, Flipkart propel an engineer who pay attention to the confront the customer is opposite and then tries to appreciate how the buyer is by means of the phone. If the phone is getting heated, it's possible there are too many applications operation in the backdrop or the user watch videos for a long time. The technological expert will give details how to solve the difficulty. If the manufactured goods itself is establish to be faulty, the technician will begin a return on the patron behalf. This service is being made available in ten cities, counting Delhi NCR, Bengaluru, Mumbai, Ahmedabad, Surat and Chennai, throughout a partnership with three mobile service centres, including Jeeves and Iqor. Kotangale said Flipkart sees approximately 15,000 technical visits a month. He further conveyed that, this has led to a reduce in return requests for smartphones in the 10 cities by almost 50%. More than 60% of the clientele who have issues with newly purchased phones are people who are not aware of how to operate a smartphone. The free technical visit happens only for ten days from the date of purchase, which is the return period for smartphones. Flipkart is planning to expand this service to over 40 cities by the end of this month.