Delhi: IndiGo staff mistreated passenger, air service apologises


New Delhi: A surprising incident took place at Indira Gandhi International (IGI) Airport when an Indigo Airlines staff member allegedly beaten and jostled a 53-year-old passenger. The 81-second-long video has gone viral on the social media.

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The traveler found as Rajeev Katiyal entered the IGI Airport by airline 6E-487.

When Katiyal descended from the flight, he got into a quarrel with the member of Indigo over some matter.

The incident occurred on 15th October at Delhi’s IGI airport. Now, the Indigo airlines have made an apology to the traveler in a video.

Katiyal stated, “I was standing under the shade of the aeroplane waiting for the bus when a person from the ground staff yelled at me and asked me to move away.” Over this matter, he said, “Instead of yelling, why can’t you arrange the bus for us.”

On the other hand, IndiGo employee stated, “Don’t teach us our job.” Katiyal narrated the unfortunate incident to a TCV news channel.

As soon as Katiyal made efforts to board the bus on the runway, the employee of IndiGo shoved him and interdicted him from going inside. When Katiyal objected over this matter, Indigo staff badly treated him because of which he fell down.

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IndiGo president Aditya Ghosh stated, “I admit the horrid experience our traveler went through at the IGI Airport of Delhi. I had myself talked to the passenger and directed for sorry. At IndiGo, the self-respect of our travelers and employee is of supreme significance. Any proceeding that cooperate the self-esteem of either of us is a worry to us. Under the code of conduct contravention, this matter was investigated and step was taken against the Indigo employee.”

Video Source :  Khabar Online