New Delhi: Cancelling a flight or denying boarding to a flier is leaving to charge heavily to household airlines as the fresh principle by the aviation regulator DGCA provides for massive compensation in such cases. The amend reimbursement norms, which are effective from August 1, an airline will have to pay up to Rs 10,000 to a flier in the case of cancelling/delaying a flight beyond two hours, while the compensation for not permitting a traveler to board the flight stands at up to Rs 20,000. At present airlines proffer an amount of up to Rs 4,000 for together denied boarding and cancelling a flight. The amend compensation has been turn up at subsequent to extensive consultations with all stakeholders counting the airlines. Air Passengers Association of India (APAI) founder and president D Sudhakara Reddyhas conveyed that the fresh norms depart certain grey areas which need to be consider. As per DGCA norms airlines shall pay a compensation of Rs 5,000 or booked one-way basic fare plus fuel charge, either is less for cancelled/ delayed flights having a chunk time of up to one hour in totaling to refund of ticket, in situation a flier has not been knowledgeable by the transporter. According to the amended norms in the case of an airline cancelling/delaying its flight more than one hour but up to two hours the compensation amount will be Rs 7,500 or booked one-way basic fare plus fuel charge, either is less, as well the repayment amount. As per fresh compensation norms, an amount of Rs 10,000 or booked one-way basic fare plus airline fuel charge, whichever is less, will be the compensation for flights having a block time of more than two hours. Block hours submit to the period when an aircraft drive back from its leaving gate till the moment it reaches the arrival gate.
These hours are used to calculate an airline’s on-time performance (OTP) next to formative the compensation in the possibility of a flight getting cancelled or postponed. According to the amended norms, in case of denied boarding, airline will have to pay an amount equal to 200 per cent of booked one-way basic fare plus airline fuel charge, subject to maximum of Rs 20,000, in case airline position alternate flight that is listed to leave within 24 hours of the booked scheduled departure. An amount equal to 400 per cent of booked one-way basic fare plus airline fuel charge, subject to utmost of Rs 20,000, will have to be remunerated to a flier in case airline arranges alternate flight that is planned to leave beyond 24 hours of the booked scheduled departure, as per the revised norms. They also further conveyed that, in case traveler does not opt for exchange flight, refund of full value of ticket and compensation equal to 400 per cent of booked one-way basic fare plus airline fuel charge, subject to maximum of Rs 20,000, will have to be paid to a flier. Reddy further questioned that, we have strong objection to certain issues. The operating airline would not have the obligation to pay compensation in the situations which are beyond the control of the airline including political instability and delays on the part of air traffic control, among others. How can the ATC delays be a reason for compensation and this leaves the decision in a grey area and will lead to many disputes. It is also not transparent. He also further conveyed that, as no economic compensation shall be payable to traveler who have not provided adequate contact information at the time of making booking or when the ticket for firm travel on the selected flight is issued. This will lead to dispute settlement mechanism and which agency will be the responsible agency and in what time frame. This is especially true when it comes to transit passengers/connecting worldwide traveler. Next to, the burden of proof concerning the questions as to whether and when the passenger has been informed of the delay of the flight shall rest with the operating airline, Reddy conveyed totaling that,” this is a grey region and leaves the burden of proof in the hands of the airline and can’t be convectional.